The color difference is a completely normal variation of a natural product. 

Because our concentrate is a natural product, the color of the chamomile specifically varies in two ways: different crop yields have different colors and it gets darker with time. The color can range from very pale to a deep amber, and it's all normal. It's a good thing! 

We use the highest quality natural ingredients so every bottle of Concentrate is just as safe and effective as the next.

The easiest way to refill your Concentrate is to become a Branch Basics subscriber - a no-full way to refill your Concentrate as frequently as you need AND get 10% off of each purchase. As a subscriber, you are able to choose your ship date and delivery frequency and can change, skip or cancel deliveries at any time. 

Visit our Subscription page for more information. 

If you would like to refill The Concentrate without a subscription, you can purchase on our website. 

Simply fill Branch Basics bottles with water up to the "water" line on the label, then fill with Concentrate to the "soap" line on the label and top off with water. Gently shake and you're ready to start cleaning!

You can use tap water for All-Purpose, Bathroom cleaners, Foaming Wash and Laundry. For Streak-Free solution, distilled water is recommended. 

For more, check out our How It Works page as well as our User Guide.  

Branch Basics is not a disinfectant, sanitizer or antibacterial soap. Sanitizers and disinfectants work to kill germs while leaving them in place, which can actually kill good bacteria and create resistant superbugs when certain germs don’t die.

Instead, Branch Basics removes germs vs. killing them, which is the best way to clean under normal circumstances. Only rarely is sanitizing or disinfecting necessary (i.e. when preparing raw meat or after a family member has the flu.) To read more about the science behind this, check out our post Does Branch Basics Kill Germs?

In fact, the CDC recommends opting for plain soap and water to remove germs in your home instead of using a sanitizer!

Short answer: everything! Countertops, floor tiles, pots and pans, bathroom grime, dishes, laundry and so much more. For a complete list of how to clean every surface in your home (truly, Branch Basics can do it all!), check out the Branch Basics Premium Starter Kit User Guide.

Check out our YouTube channel for a variety of how-to videos and Wellness Center for more step-by-step tutorials and cleaning tips and tricks.

What is the pH of The Concentrate?

The pH of our Concentrate is 8.5 +/- 0.5. If you have a concern that requires a particular pH, we recommend that you fill your All-Purpose or Bathroom spray bottle with water and Concentrate and test the pH. Also test an inconspicuous area of the surface you'd like to clean to see how the product interacts with it.

Are Branch Basics cleaning supplies safe for my septic systems? 

Yes! Branch Basics products can safely be used with septic systems. 

How long does The Concentrate stay preserved?

The Concentrate is good for at least two years. Once The concentrate is mixed with water, the cleaning solutions are good for around a year. We recommend distilled water for the Streak-Free solution because there is only a drop of Concentrate in the water, so using distilled water will be helpful with preservation.

Yes, you can use your own refillable bottles.

Visit Using Your Own Bottles For Branch Basics Concentrate for more, or scroll for dilution ratios. 

Dilution Ratios

Here are our suggestions for dilution ratios with our powerful Concentrate:

• For an All-Purpose Cleaner - 1 part Branch Basics Concentrate to 11 parts water
• For a Bathroom Cleaner - 1 part Branch Basics Concentrate to 5 parts water
• For a Streak-Free Cleaner - 1 drop Branch Basics Concentrate to 24 oz. distilled water
• For a Foaming Hand Wash - 1 part Branch Basics Concentrate to 4 parts water
• For Laundry Soap - 1 part Branch Basics Concentrate to 2 parts water

*For laundry, you'll use about 1 tablespoon of the solution for a regular sized lightly soiled load. You'll need a little more for larger loads or heavily soiled loads of laundry.

Bottle Sizes

Below is the breakdown of common bottles sizes. If you have a different sized bottle, use the ratios above to fill your bottle.If you have 24 ounce spray bottles:

• All-Purpose Cleaner - 2 oz concentrate and the rest water
• Bathroom Cleaner - 4 oz concentrate and the rest water
• Streak-Free Cleaner - 1 drop Branch Basics Concentrate to 24 oz. distilled water

If you have 16 ounce spray bottles:

• All-Purpose Cleaner - 1.33 oz concentrate and the rest water
• Bathroom Cleaner - 2.66 oz concentrate and the rest water
• Streak-Free Cleaner - 1 drop Branch Basics Concentrate to 16 oz. distilled water

Other:

• Laundry Soap - 32 oz. Laundry Bottle - 10.66 oz concentrate and the rest water
• Hand Foaming Wash - 10 oz. Foamer Bottle - 2 oz concentrate and the rest water