When will you have a new product?

We apologize but we do not have a definite date for our new product launch for Branch Basics Concentrate. We are working hard to reformulate, however it has taken much longer than expected to create a formula that meets all of our high standards for effectiveness and purity. We will send out a newsletter and post to social media as soon as we have a more detailed update. Please email us at info@branchbasics.com if you have any specific questions in the meantime.

Can I get a refund for my purchase?

Unfortunately, we are not in a position to issue refunds at this time. We truly apologize and want you to know that we will do our best to honor them in the future as we are able.

What are the synthetic ingredients in the formula?

The formula is proprietary to the supplier, however, we brought in one of the nation’s leading experts who did a full assessment of the formula, under a nondisclosure agreement, and concluded that it is a combination of biodegradable ingredients with plant-based surfactants and that it is still safe, non-toxic, biodegradable, and non-irritating to the eyes and skin when used as directed.

Is the product safe?

Yes. We brought in one of the nation’s leading experts who did a full assessment of the formula and concluded that it is still safe, non-toxic, biodegradable, and non-irritating to the eyes and skin when used as directed. Further, the formula is not carcinogenic or bioaccumulative and poses no reproductive risk. If you’re interested you can read more about this product’s use in our health journeys here.

Can I still use this product on my body or on my baby?

When used as directed, the product is non-irritating to the skin and we have personally used this formula on our bodies for years, however because it is no longer a true soap, we can only market this product as a household cleaner.

should i be concerned about having used this on my body or on my baby?

No. We have had a toxicologist confirm the safety of our formula. The Foaming Soap is safe, non-toxic, biodegradable, non-irritating to the eyes and skin, not carcinogenic, not bioaccumulative and poses no reproductive risk. Additionally, we want to make it clear that our daily use of and reliance on this unique formula has not changed. The confidence we have in its safety is based on 42 years of our combined personal use as well as thousands of people, many that have allergies, asthma, skin issues, or are chemically sensitive, that have found it to be the only product they can tolerate. You can read more about the use of this formula in our personal health journeys here. Our decision to reformulate with new partners stems from our commitment to build a brand that people can continue to trust and love.

Are all synthetics harmful?

No. Just as some natural substances can be harmful, not all synthetics are considered harmful. Many synthetics are derived from natural sources and in fact, most every cleaning product, including green cleaning products on the aisles of health food stores, contain synthetic ingredients. But while we do not believe all synthetics are bad, going forward we are committed to working with suppliers that value full transparency and are dedicated to creating a product that is as natural and effective as possible.

i still want to use my branch concentrate. how do i mix it?

Suggested uses and fill lines are marked on our spray bottles for easy diluting as shown below. If you’d like to mix in your own bottles, you can also follow the ratios listed. No need to be exact!